faq
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When will I receive the refund process begin?
From starting Saturday, October 25, refund details for this performance will be sent sequentially to the registered email addresses by the ticketing agencies from which the tickets were purchased.
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What is the refund period?
TA. It is from 10:00 on Saturday, October 25 to 23:59 on Friday, November 21.
Please note that refunds cannot be made after the deadline. -
Will service fees also be refunded?
A. The following fees are eligible for refund: ticket price, system usage fee, ticket issuance fee, and special sales handling fee.
Please note that payment processing fees are not refundable. -
bought "B seat (unreserved seat / Senshu discount) Loppi limited" at the Lawson store, how can I get a refund?
If you have purchased "B seat (unreserved seat / Senshu discount) Loppi limited", please go through the refund procedure at Loppi at your local Lawson store and receive the refund at the cash register. The refund period is from 10:00 on Saturday, October 25, 2025 to 23:59 on Friday, November 21, 2025.
For the ticket refund procedure, please check the following URL.
https://l-tike.com/oc/lt/haraimodoshi/ -
I haven’t received an email from the ticket agency.
Please contact the ticket agency where you made your purchase using the email address you registered.
Alternatively, contact the Bruno Mars Fireworks Show 2025 Osaka Executive Committee (Osaka Office):
MAIL: info@brunomars-fireworks.jp
TEL: 050-5799-3677 (Weekdays only, excluding weekends and holidays) 11:00 a.m. – 5:00 p.m.
Phone support period: Friday, October 24 – Friday, November 28
*After the phone support period ends, please contact us by email. -
I haven't received an e-mail from the play guide
Please contact the Play Guide you purchased using the registered email address.
Or Bruno Mars Fireworks Show 2025 Osaka Executive Committee Osaka Secretariat
MAIL : info@brunomars-fireworks.jp
Phone: 050-5799-3677 Weekdays (Bruno Mars Fireworks Show 2025 Osaka Event Committee, Osaka Administrative Office )
11:00-17:00.
Phone response period: October 24th (Fri) - November 28th (Fri)
*Please contact us by e-mail after the phone service period ends